1. Introduction
Miller Consulting ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.
We comply with the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020, as applicable to our operations in Australia and New Zealand.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact details (email address, phone number, postal address)
- Business information (company name, job title, industry)
- Communication preferences
Business Information
- Information provided during consulting engagements
- Supplier and vendor information shared by clients
- Contract and pricing data relevant to our services
Technical Information
- Website analytics (pages visited, time on site)
- Device and browser information
- Cookie data as described below
3. How We Use Your Information
We use collected information for the following purposes:
- Delivering procurement and supply chain consulting services
- Communicating about engagements, proposals, and service updates
- Processing invoicing and payments
- Improving our website and services
- Complying with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, cloud storage providers), bound by confidentiality obligations
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have explicitly agreed to the sharing
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted transmission of sensitive data
- Secure storage with access controls
- Regular security assessments
- Staff training on data protection
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
We use:
- Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics)
- Essential Cookies: Required for basic site functionality
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Your Rights
Under Australian Privacy Act and New Zealand Privacy Act, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Complaint: Lodge a complaint about our handling of your information
- Withdraw Consent: Where processing is based on consent, withdraw that consent
To exercise these rights, contact us at contact@miller-consulting.com.au. We will respond within a reasonable timeframe.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business-related records are typically retained for 7 years after the conclusion of an engagement for legal and compliance purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Miller Consulting
1 Margaret Street
Sydney NSW 2000
Australia
Email: contact@miller-consulting.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the New Zealand Privacy Commissioner, as applicable.